Refund policy

Return & Refund Policy

At MyBoopCase.com, every phone case is custom made using your pet's photos and personalized specifically for you. Because of the personalized nature of our products, please review this policy carefully before placing your order.

1. Custom Products

All MyBoopCase products are made specifically for the customer who places the order.

Because each case is personalized, we generally do not accept returns, exchanges, or cancellations once an order has entered production.

This includes situations where you:

  • Change your mind

  • No longer want the product

  • Select the wrong phone model

  • Provide incorrect order information

  • Upload photos that you are unhappy with

  • Decide you do not like the appearance of the personalized design

Please carefully review your order before completing your purchase.

2. Order Cancellations

If you need to cancel your order, contact us as soon as possible after placing it.

We may be able to cancel an order only if production has not yet begun.

Once your order has entered production, cancellation may no longer be possible because materials and customization work may already have been committed to your order.

3. Wrong Phone Model

Customers are responsible for selecting the correct phone model when placing an order.

If you select the wrong phone model, we are not responsible for the resulting fit or compatibility.

Please double check your phone model before completing your purchase.

4. Damaged or Defective Products

We want you to receive your MyBoopCase in excellent condition.

If your case arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

  • Your order number

  • Clear photos of the damaged or defective product

  • Photos of the packaging if it was damaged during shipping

  • A brief description of the problem

We may request additional information or photos if necessary.

If the issue is determined to be a manufacturing defect or damage that occurred during shipping, we may provide a replacement at no additional cost.

5. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, contact us within 7 days of delivery.

Please provide your order number and clear photos of the item you received.

After reviewing the issue, we will work to provide an appropriate resolution, which may include sending a replacement.

6. Custom Design Differences

Because every MyBoopCase is created from customer supplied photos, the final product may have minor differences from the original image.

Differences in appearance can occur due to:

  • Photo quality

  • Lighting

  • Camera angle

  • Pet positioning

  • Image resolution

  • The 3D production process

  • Material and printing variations

These normal variations do not automatically qualify an order for a refund or replacement.

7. Photo Quality

Customers are responsible for uploading clear and suitable photos of their pets.

If a submitted photo is blurry, poorly lit, obstructed, cropped, or otherwise unsuitable for customization, the final design may not look exactly as expected.

By submitting your photos, you acknowledge that the quality and composition of the final product can be affected by the quality of the images provided.

8. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been approved and processed, the time required for the funds to appear in your account may vary depending on your bank or payment provider.

Shipping charges, where applicable, may be non-refundable unless the issue was caused by an error on our part.

9. Return Shipping

If we determine that a return is necessary for an approved claim, we will provide instructions for returning the product.

Do not send a product back without contacting us first. Unauthorized returns may not be accepted or processed.

10. Delivery Issues

If tracking shows that your order was delivered to the address provided at checkout, but you cannot locate the package, please first check with household members, neighbors, and your local shipping carrier.

We may request additional information from the carrier before determining whether a replacement or other resolution is appropriate.

11. Fraudulent or Abusive Claims

We reserve the right to investigate refund and replacement requests.

We may refuse claims involving suspected fraud, repeated abuse of our refund policy, false information, or other misuse of our services.

12. Contact Us

For any return, refund, damage, or replacement request, please contact us through MyBoopCase.com and include your order number.

We recommend contacting us as soon as possible so we can review and resolve your issue efficiently.

MyBoopCase.com

Your pet. Your case. Your boop.