Shipping Policy

At MyBoopCase.com, every phone case is custom made using your pet’s photos. Because each order is personalized specifically for you, please allow additional time for production before your order is shipped.

📦 Processing & Production

Each MyBoopCase is custom made after your order is placed.

Please allow 5–10 business days for your custom phone case to be designed, produced, and prepared for shipment.

Production times may occasionally take longer during holidays, sales, or periods of high order volume.

Because your case is personalized specifically for you and your pet, production cannot begin until the required pet photos and order information have been received.

🚚 Shipping & Delivery

Once your order has finished production, it will be shipped to the address provided at checkout.

Estimated shipping time: 7–15 business days after your order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed. Shipping may take longer due to customs, weather, carrier delays, holidays, or other circumstances outside of our control.

📍 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take a few days to appear after your package enters the carrier's system.

🌎 International Orders

MyBoopCase.com may ship internationally. International customers may be responsible for any customs fees, duties, or taxes imposed by their country.

These charges are not included in the product or shipping price unless otherwise stated.

🏠 Incorrect Shipping Address

Please carefully review your shipping information before completing your order.

If you provide an incorrect or incomplete address and the package is returned or undeliverable, additional shipping charges may apply to have the order reshipped.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to correct it before your order ships, but changes cannot be guaranteed once production or shipping has begun.

📦 Lost, Stolen, or Delayed Packages

Once an order has been shipped, delivery is handled by the shipping carrier.

MyBoopCase.com is not responsible for packages that are delayed, lost, or marked as delivered by the carrier.

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local carrier before contacting us.

🐾 Custom Product Notice

Because every MyBoopCase is personalized with your pet's photos, each case is made specifically for the customer who ordered it.

Please make sure your uploaded photos are clear and show your pet's face or features that you want represented on the case. Once production has begun, changes or cancellations may not be possible.

💬 Questions About Your Order?

If you have any questions about your order or shipping status, please contact our customer support team and include your order number so we can assist you as quickly as possible.

MyBoopCase.com
Your pet. Your case. Your boop.